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DELIVERY FAQS

Shop Hours

Monday 9am-3pm

Tuesday, Wednesday, Thursday, Friday 9am-4.30pm

Saturday 9.30-1.30pm 


New Zealand Delivery Charges and Times


- NORTH ISLAND - $7.00
- SOUTH ISLAND - $7.00
- NORTH ISLAND - Orders $50.00 or over free delivery - $0.00
- Buying a gift Voucher  - $0.00 except when sent out with other product.
- Please Click here for Specialty Cake and Cupcake Delivery Prices
-Gift Vouchers have no charge when sent out except when sent out with other product then they have a $7.00 charge.

New Zealand Delivery schedule

Orders received before midday and paid for with credit card are sent same day, or in the case of direct credit when payment is received the targeted courier times are below. 

Please note we send with Courier post, Fastway and Castle Parcel couriers depending on the size and where your parcel is being delivered to. All Castle and Fastway orders are signature required deliveries. If you do not wish your Castle or Fastway delivery to be signature required please let us know and we can arrange this for you.

Please note we are unable to send to a PO BOX address and can only send to a physical address.

Targeted Delivery times below


Auckland
Targeted 1-2 business days

North Island 
1-2 business days

South Island 

1-3 business days


Note:Rural areas may take 2 business day ext


Ordering


Orders can be placed online through our website or by phone, please phone 0800-222-454 New Zealand Customers or phone 0064-09-238-4979 if you are calling from overseas.  We are always happy to help you out with product questions if you would like to talk to one of our customer service staff and place your order in person.

Pick-Ups
Our shop is now open to the public from 9.30-4 Mon to Friday and 9.30-1.30 Saturday. We are located at 5A Glasgow Road Auckland.  Please feel free to come in and browse through our extensive product range. You can order on-line and pick-up from our warehouse or purchase products directly in store.

Cake Tin Hire
We have a large selection of cake tins to hire from our store. Cost is $10.00 for 3 days. These include Round, Square tins as well as the Character and Novelty tins.


Gift Vouchers
-When redeeming gift vouchers please put your code into the gift voucher box on check-out.

Cancellation of Orders

Please make sure our delivery and notice times are checked before ordering as there is a cancellation fee of $5.00 for any orders cancelled after processed. 
 

Payment Options

 
Visa /MasterCard
 
This may be done via our secure site or by contacting us on 0800-222-454 NZ. We use DPS for our on-line payment service provider, they are one of the most well known credit card payment service providers in New Zealand.

Bank direct
 
You may also pay straight into our bank account. On ordering you will receive a reference number to use. Please note all items bought by Direct Credit must show payment from one week after purchase or order will automatically be cancelled. 
 
Bank account details
 
ASB Bank
The cake shop
12-3061-0273735-00
 
*Note with all bank direct orders, goods will be sent on receipt of payment. With most standard banks this is overnight. If you are not sure when your payment will go through please contact your bank.

 
 
Returns and Refunds-Terms and Conditions

 
We do our best to ensure our products arrive in perfect condition and well packaged. Please choose carefully as we cannot exchange goods if you change your mind or if they are delayed in transit beyond our control. However if you have received a faulty or wrong product or are concerned in regards to the delivery of your product please contact us and we will endeavour to remedy this immediately.

 
The Cake Shop Newsletters 

We send our newsletters out on a regular basis and they are full of tips as well as special deals. If you are not receiving your newsletter on a regular basis please e-mail us, as this may be due to an incorrect e-mail address or our newsletter being blocked and we will do our best to remedy this for you